cake & team
Ticketing service is a service where we buy the tickets for you!REMINDER: We are not insiders, hence, there is no 100% guarantee.There will always have chance to successfully purchase and unsuccessfully purchase.Hence, please understand if we failed to get your ticket, since we are not insiders ^^
The service charge fee depends on the artist, the demand of their concert, and the number of team members we have for the ticketing session.✧ Price range for any General Sale: RM10 - RM50✧ Price range for any Fanclub/Membership Presale: RM35 - RM85
✧ The service charge is non-refundable.✧ In any situation where you would like to cancel your slot BEFORE the ticketing day, you will not receive any refund for the service charge. However, you may find someone to replace your slot.✧ In any situation we failed to get your tickets, your service charge is non-refundable, only other fees will be refunded.✧ In any situation where you would like to cancel your slot after you have paid for the service charge & the ticket price, you will only receive refund for all fees except the service charge.✧ In any situation where you manage to purchase the tickets for yourself while waiting for an update from us, the service charge will still be non-refundable.✧ In any situation you missed the due date for the full payment, your service charge is non-refundable.✧ In any situation you filled in our google form wrongly / typo any information , we do not take any responsibility for getting the wrong ticket / insert wrong info on the ticket for you as we will follow according to what you filled in.✧ In any situation you filled in our google form wrongly, we do not take any responsibility for typing your ticket's details wrongly as we will follow according to what you filled in.✧ In any situation you are not able to enter the venue, we will not take any responsibility for it. PLEASE take care of your e-ticket, DO NOT SHARE YOUR EMAIL, DEVICE WHICH LINKED TO YOUR EMAIL TO ANYONE.All your tickets will only have access by cake, even our team DOES NOT have any access to our email & tickets. We have a where the customer couldnt use their ticket due to their friends using it instead.
✧ In any situation where we successfully purchase your tickets, an email of the tickets will be taken place within 48 hours✧ In any situation where we failed to purchase your tickets, refund of the refundable fees will be taken place within 48 hours✧ In any situation where we failed to purchase your tickets, please do not put a blame on us. As stated under our "about us," we are not insiders; we only provide a service to buy the tickets for you.✧ In any situation where our team is in the midst of the ticketing process, do not spam us. We will update you once ticketing is over.✧ In any situation where you did not read our t&c before booking, you are not allowed to request a refund. We have given the notice to read out t&c on our pinned & on our google form before you proceed to book a slot with us.
DM our twitter (@cake_jpeg) on twitter with the format below:*Hi! I would like to book 2 slots for (fill in the concert name).You will receive a google form from our admin for you to fill in after payment!*payment details & total price per ticket will be included in our google form
Make the payment according to the instruction in our form, and then fill in the google form!And you are good to go. All you have to do is to wait for our update on your ticket! 💌
To check our previous proof, please kindly check the hashtag on our bio!