about us

We are a team who provides ticketing services for most concerts in Kuala Lumpur, Singapore, Seoul, Manila, Bangkok etc!Please kindly read our t&c and every part of this card; you are considered to agree with our terms & conditions once you proceed with our slots.

Ticketing service is a service where we buy the tickets for you!REMINDER: We are not insiders, hence, there is no 100% guarantee.There will always have chance to successfully purchase and unsuccessfully purchase.Hence, please understand if we failed to get your ticket, since we are not insiders ^^

The service charge fee depends on the artist, the demand of their concert, and the number of team members we have for the ticketing session.✧ Price range for any General Sale: RM10 - RM75✧ Price range for any Fanclub/Membership Presale: RM35 - RM85

1 ✧ The service charge is 50% refundable unless stated otherwise.2 ✧ When you cancel your slot BEFORE the ticketing day, you will not receive any refund for the service charge. However, you may find someone to replace your slot.3 ✧ When we failed to get your tickets, your service charge is only 50% refundable unless stated otherwise, i other fees will be refunded.4 ✧ In any situation where you would like to cancel your slot after you have paid for the service charge & the ticket price, you will only receive refund for all fees including 50% of the service charge unless stated otherwise*.5 ✧ In any situation where you manage to purchase the tickets for yourself while waiting for an update from us, the service charge will still only be 50% refundable unless stated otherwise and you have to be the responsibility upon your action.6 ✧ In any situation where organiser cancelled/postponed the concert, the service charge will still only be 50% refundable unless stated otherwise.7 ✧ In any situation you missed the due date for the full payment, your service charge is 50% refundable unless stated otherwise.8 ✧ In any situation your desired category were not available at the moment we were purchasing for you, then came to be available moments after the seat are being refreshed, your service charge is still 50% refundable unless stated otherwise.9 ✧ In any situation you filled in our google form wrongly / typo any information , we do not take any responsibility for getting the wrong ticket / insert wrong info on the ticket for you as we will follow according to what you filled in.10 ✧ In any situation you filled in our google form wrongly, we do not take any responsibility for typing your ticket's details wrongly as we will follow according to what you filled in.11 ✧ In any situation you are not able to enter the venue, we will not take any responsibility for it. PLEASE take care of your e-ticket, DO NOT SHARE YOUR EMAIL, DEVICE WHICH LINKED TO YOUR EMAIL TO ANYONE.All your tickets will only have access by cake, even our team DOES NOT have any access to our email & tickets. We have a where the customer couldnt use their ticket due to their friends using it instead.

12 ✧ In any situation where we successfully purchase your tickets, an email of the tickets will be taken place within 24 hours13 ✧ In any situation where we failed to purchase your tickets, refund of the refundable fees will be taken place within 24 hours14 ✧ In any situation where we failed to purchase your tickets, please do not put a blame on us. As stated under our "about us," we are not insiders; we only provide a service to buy the tickets for you.15 ✧ In any situation where our team is in the midst of the ticketing process, do not spam us. We will update you once ticketing is over.16 ✧ In any situation where you did not read our t&c before booking, you are not allowed to request a full refund of service charge. We have given the notice to read out t&c on our pinned & on our google form before you proceed to book a slot with us.

DM our twitter (@cake_jpeg) on twitter with the format below:*Hi! I would like to book 2 slots for (fill in the concert name).You will receive a google form from our admin for you to fill in after payment!*payment details & total price per ticket will be included in our google form

Make the payment according to the instruction in our form, and then fill in the google form!And you are good to go. All you have to do is to wait for our update on your ticket! 💌