cake & team
Ticketing service is a service where we buy the tickets for you!REMINDER: We are not insiders, hence, there is no 100% guarantee.There will always have chance to successfully purchase and unsuccessfully purchase.Hence, please understand if we failed to get your ticket, since we are not insiders ^^
The service charge fee depends on the artist, the demand of their concert, and the number of team members we have for the ticketing session.✧ Price range for any General Sale: RM30 - RM90✧ Price range for any Fanclub/Membership Presale: RM40 - RM120✧ We are Malaysia Based hence all of our transaction will be based on MYR. From receiving money to refunding will be based on MYR.✧ Note for intl customers: We are not responsible in any currency change fee, currency balance, transaction fee, transfer website fee.
1 ✧ The service charge is 50% refundable unless stated otherwise.2 ✧ When you cancel your slot BEFORE the ticketing day, you will not receive any refund for the service charge. However, you may find someone to replace your slot.3 ✧ When we failed to get your tickets, your service charge is only 50% refundable unless stated otherwise, i other fees will be refunded.4 ✧ In any situation where you would like to cancel your slot after you have paid for the service charge & the ticket price, you will only receive refund for all fees including 50% of the service charge unless stated otherwise*.5 ✧ In any situation where you manage to purchase the tickets for yourself while waiting for an update from us, the service charge will still only be 50% refundable unless stated otherwise and you have to be the responsibility upon your action.6 ✧ In any situation where organiser cancelled/postponed the concert, the service charge will still only be 50% refundable unless stated otherwise.7 ✧ In any situation you missed the due date for the full payment, your service charge is 50% refundable unless stated otherwise.8 ✧ In any situation your desired category were not available at the moment we were purchasing for you, then came to be available moments after the seat are being refreshed, your service charge is still 50% refundable unless stated otherwise.9 ✧ In any situation you filled in our google form wrongly / typo any information , we do not take any responsibility for getting the wrong ticket / insert wrong info on the ticket for you as we will follow according to what you filled in.10 ✧ In any situation you filled in our google form wrongly, we do not take any responsibility for typing your ticket's details wrongly as we will follow according to what you filled in.11 ✧ In any situation you want to cancel or pass the tickets that have been purchased, service charge is still 50% refundable unless stated otherwise.12 ✧ In any situation you cancel/backout from your slot & exchange slot with another person, service charge is still need to be paid for the new ticket entry.13 ✧ In any situation of different type of sale & upon the next sale, you would like to exchange slot, service charge need to be paid for the new ticket entry.14 ✧ In any situation you are not able to enter the venue, we will not take any responsibility for it. PLEASE take care of your e-ticket, DO NOT SHARE YOUR EMAIL, DEVICE WHICH LINKED TO YOUR EMAIL TO ANYONE.15 ✧ In any situation form is not submitted on your behalf, we do not take any responsibility. This is due to us will not be able to trace you if your form is not submitted, regardless payment has been made or not.No refundable service charge if you did not submit the form.All your tickets will only have access by cake, even our team DOES NOT have any access to our email & tickets. We have a where the customer couldnt use their ticket due to their friends using it instead.
16 ✧ In any situation where we successfully purchase your tickets, an email of the tickets will be taken place within 24 hours17 ✧ In any situation where we failed to purchase your tickets, refund of the refundable fees will be taken place within 24 hours18 ✧ In any situation where we failed to purchase your tickets, please do not put a blame on us. As stated under our "about us," we are not insiders; we only provide a service to buy the tickets for you.19 ✧ In any situation, the refundable fees are only ticket price + agreed refundable fee20 ✧ In any situation where there are charges by the ticket website, the charges need to be paid by customer.21 ✧ In any situation of currency change for foreign transaction, the charges need to be paid by customer.22 ✧ In any situation of currency transaction payment is needed, we will claim or deduct the said fee to customer immediately upon refund.23 ✧ In any situation of the currency transaction payment is not enough on our hand, it will be claimed immediately from customer.24 ✧ In any situation of the currency transaction payment is deductable from customer's money, it will be deducted immediately upon refunding.25 ✧ In any situation of foreign transfer, the currency referred is based on MYR & we are not responsible for any currency changes, currency fee, & any other fee.26 ✧ In any situation where you did not read our t&c before booking, you are not allowed to request a full refund of service charge. We have given the notice to read out t&c on our pinned & on our google form before you proceed to book a slot with us.
DM our twitter (@cake_jpeg) on twitter with the format below:*Hi! I would like to book 2 slots for (fill in the concert name).You will receive a google form from our admin for you to fill in after payment!*payment details & total price per ticket will be included in our google form
Make the payment according to the instruction in our form, and then fill in the google form!And you are good to go. All you have to do is to wait for our update on your ticket! 💌
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